Have You Heard The Buzz From Canadian Tire?

Scott Hayley, Sault Ste. Marie Canadian Tire store GM - In front of the new sensors installed at the exits
Scott Hayley, Sault Ste. Marie Canadian Tire store GM – In front of the new sensors installed at the exits

You may have noticed something a little different at the local Canadian Tire store as you leave, you have to be buzzed out. It’s the latest measures by the store to thwart shoplifting.

Scott Hayley, General Manager told SaultOnline.com that the new security measures have been in place for about 8 weeks. “It’s a huge problem, it’s a huge problem for any retail outlet, we’re new to the store here but we found the access in and out of the store was too simple for shoplifters and we needed to reduce the amount of thefts.”

The downside says Hayley is that it makes it more cumbersome for the “good” customers, “as usual, the bad few ruin it for the good many, our customers are getting used it.”

According to the latest stats, retail crime cost Canadian retailers $3.6 billion a year, that’s about $200 for every household in the country. Small retailers, such as locally owned independent stores lose about $1,000 a month. There is no profile for a typical shoplifter, male and female are about the same while approximately 25 percent of shoplifters are kids, 75 percent are adults. 55 percent of adult shoplifters say they started shoplifting in their teens.

Along with the new measures , Hayley says they still employ about four “floor walkers” who continue to catch shoplifters in the act.

The new security sensors are starting to pay off, “It’s hard to gauge right now in that short of time, but we have noticed that it seems to have slowed down”.

It's hard to leave the store with stolen goods
It’s hard to leave the store with stolen goods

Hayley, who comes from Ottawa says the Canadian Tire store locally is the first in the city to implement the new security measures but in larger centres it’s more common. “Most stores have a system like this, I think the liquor store was the first to come out with them.”

Approximately 3 percent of shoplifters are “professionals” who steal solely for resale or profit as a business. These include drug addicts who steal to feed their habit, hardened professionals who steal as a life-style and international shoplifting gangs who steal for profit as a business. “Professional” shoplifters are responsible for 10 percent of the total dollar losses according to the National Association for Shoplifting Prevention.

“It’s too bad that we have to think about these types of systems but that’s reality”, Hayley said.






  1. Treating me like a criminal and the grumpy associates make it less of a go-to store for me any more. Very poor customer relations since two owners ago. It won’t drive me “across the river”, but it may steer me towards online shopping. It’s amazing how a store that size can carry so little. Very disappointed.

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