NEW UPDATE: Shaw Phone Service Experiencing Problems

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The Sault Ste. Marie Police Service would like to advise the public that 911 calls can still be placed using SHAW telephone services. However, due to the technical issuses. there will be a delay in the relay of information to the Sault Ste. Marie Police Service.

To avoid any delays in response, the public are reminded that calls can be made directly to emerggency services at the numbers listed below:

Sault Ste. Marie Police Service 705-949-6300
Sault Ste. Marie Fire Services 705-949-3333
Sault Ste. Marie Ambulance Service 705-256-5621

Calling any of these numbers will take you directly to dispatchers for each of these emergency services.

9AM UPDATE
SHAW is continuing to work on the matter and the public will be advised when the issues are corrected.

Shaw Cable is continuing to work on this problem.

The Sault Ste. Marie Police Service would like to advise the public that 911 calls can be placed from a cell phone or phone system other than Shaw.

In addition, locally direct dial calls can be made to the following emergency services
Sault Ste. Marie Police Service 705-949-6300
Sault Ste. Marie Fire Services 705-949-3333
Sault Ste. Marie Ambulance Service 705-256-5621

Calling any of these numbers will take you directly to dispatchers for each of these emergency services.
The public will be advised when the issues are corrected.

Previous
On April 9, 2015 shortly after 3am a problem has occurred with Shaw and the 911 emergency calling systems. Subscribers to Shaw are advised that calls placed to 911 are being routed out of the province.

Shaw is aware of the problem and working on correcting the issue.

It is expected to be resolved in 2 – 5 hours. Anyone having issues contacting emergency services are reminded that all services can be reached using the Sault Ste. Marie Police Service business line at 705-949-6300.