How to Hire a Reliable Roofing Company


After a harsh winter and wet spring, many Ontarians may be considering replacing their roofs.  Before you sign a contract with a roofing company, make sure to see a copy of their current Workplace Safety and Insurance Board (WSIB) certification and workplace insurance with liability coverage. By law, roofers must be trained in fall protection and also must wear fall protection equipment when working at heights above three metres.

“Renovating the roof of your home can be a stressful process. Doing your homework, asking the right questions and knowing what your contract should include will help you make good decisions when hiring a roofer. Make sure the work is done safely and always get your contracts in writing.” said David Orazietti, Minister of Government and Consumer Services

Here are more important tips from Consumer Protection Ontario: 
Do your homework – Before hiring a roofing company, check references and consumer resources like the Ministry of Government and Consumer Services’ Consumer Beware List. Ask how many layers of old roofing are installed on your home. Building codes limit how many layers may be installed.
Ask for a written estimate – Have at least three companies view the job and provide written estimates with a clear description of the work to be done and an itemized list of products, services and prices. If a contractor says your roof is damaged and needs urgent repairs, ask them to outline the damages in your estimate.
Get a written contract – Once you select a roofing company make sure they include the estimate in your contract. Under Ontario’s Consumer Protection Act, a company cannot charge you more than 10 per cent above the estimated cost, unless you have agreed to new work or a new price.

Understand your warranty – Warranties on roofing materials are often the responsibility of the manufacturer, not the contractor installing them. Some roofing products must be installed by certified or trained staff for the warranty to apply.

Be aware of common scams – Keep deposits to a minimum (about 10 per cent) and avoid tax-free deals. No receipt means you have no legal proof of purchase.
Visit to learn about your rights and responsibilities before you get started.

Consumer Protection Ontario is your source for advice on protecting your rights as a consumer and filing a consumer complaint. “Ask the Right Questions” before you decide to buy a product or sign a contract.

Consumer Protection Ontario offers information on consumer rights and public safety, and lets you know who to go to if you have a complaint or dispute with a business.

From January 1, 2014 to May 31, 2015, the ministry received over 400 complaints and inquiries about roofing. The most common topics were quality of service, warranties, and services not being provided.
If you sign a home renovation or repair contract worth $50 or more in your home, you have the right to a 10 calendar-day cooling-off period, during which you may cancel this contract for any reason and without having to pay any cancellation fees.


  1. I really appreciate this information on how to find the best roofing company. My husband and I are wanting to build our own home, and this helps us know what to look for when we start working on the roof. I like that this recommends looking into the warranty they offer and making sure it is a reliable one. Thanks for the information!

  2. Great post! I’m glad that I stumbled upon it because I’ve been thinking about hiring a professional roofer to help repair my roof. I think you’re absolutely right: when looking for a prospective roofer, it’s important that you do your homework. I’ll be sure to follow your suggestion by asking for a written estimate. Thanks for the wonderful tips; they’ve been very helpful!

  3. I agree with you that one should check with reputable consumer resources to find contractor reviews. It may not be as convenient as looking at reviews online, but the reviews online can’t always be trusted. The good reviews might have come from friends of the owner or the bad reviews might have come from customers with unreasonable expectations. It’s best to ask a trusted resource. Thanks for the post!

  4. Great article! Thanks for sharing this will all of us—it’s been very informative! You’ve given us many valuable ways to hire a reliable roofing company; I’m planning on using some of these suggestions to find a roofer! I’ll be sure to look into the business’ license and whether or not they have warranties attached to their products. Hopefully I’ll be able to get this leak in my roof repaired!

  5. It’s important to find a good roofing company. I like your tip to “do your homework.” You should really do research before you end up hiring any company. It’s important that you know that they are certified and insured before hiring.

  6. Thanks for writing an excellent article! I’ve been thinking about hiring a roofer because I’m missing a few shingles from some bad storms. I’ll be sure to follow you suggestion by doing my homework before hiring someone. I’ll be sure to ask for their business license, so I can ensure that they’re doing a good job!

  7. Just wanted to share a recommendation for a great roofing company “Hurley Roofing” . They have done my roof, 2 brother’s roof and my Mothers….They come in the morning and leave with not a nail or any garbage on the lawn or driveway and their prices are excellent. They are efficient and I have never seen a team work like them. As a letter carrier I have watched many roofs getting done and have seen the mess they leave behind or it takes them 3 to 4 days to do a roof….Would definitely recommend them and their prices are excellent.

    A very satisfied customer

    Cheryl O’Brien

Comments are closed.