Help Starts Here


211 is launching their ‘Help Starts Here’ Winter Campaign on Wednesday, Nov. 2, 2016

What is the 211 Information and Referral Service?

  •  a three-digit number that helps Ontarians navigate the complex network of human services quickly and easily;
  • 24 hours a day, 7 days a week;
  • in over 100 languages.

The winter months can cause both financial and emotional stress, especially for people living on a low income or coping with a change in their circumstances.

United Way is proud to support the 211 helpline, which provides individuals and families with the help they need to brave the winter season.

By calling 2-1-1 from anywhere in Ontario, or visiting, residents can access a wide variety of community services, including:

  • Community Volunteer Tax Clinics, offering low-income individuals and families help to file their taxes.
  • Financial support with utility bills, keeping heat on for families during the cold months of winter.
  •  Holiday toy programs, helping all children experience the joys of the holiday season.
  •  Holiday meals and gift baskets to combat the hunger and isolation that winter and poverty can bring.
  • Out of the Cold programs, providing hot meals and/or beds to the homeless and hungry.
  • Snow removal for seniors and people with disabilities.
  •  Winter coats and boots for children, to keep them warm through the cold of winter.
  •  Support for the homeless, including winter clothing, boots, sleeping bags and care kits.
  •  Meals on Wheels and transportation assistance for seniors and those with disabilities, helping them eat enough food through the winter and make it to critical medical appointments in any weather.
  •  Friendly visits and calls for seniors, keeping them connected and providing cheer during the holidays.
  •  Recreation opportunities, providing ways to make friends, get active and reduce isolation.
  • Mental health programs, including distress lines, crisis programs, support groups and more.