Government says reduction in Phoenix pay backlog ‘promising,’ but may not last


OTTAWA — The ever-rising backlog of problems created by the federal government’s troubled Phoenix pay system may have been halted, according to figures released Friday.

But the government says a slide back from a peak of 633,000 problem pay files reached in January may be short-lived as pay centre employees continue to struggle with overpayments to civil servants and changes to collective agreements.

Public Services and Procurement Canada (PSPC), which oversees the pay system, said there were about 626,000 transactions awaiting processing at its pay centre as of Feb. 21.

It’s estimated that more than half of all federal employees have experienced pay problems ranging from being underpaid or overpaid or not paid at all since Phoenix was brought online just over two years ago.

While the decrease in the backlog is encouraging, the government says it may not represent a trend just yet.

In a statement on its website, PSPC said the decrease in the backlog is encouraging.

“But with additional work left to do on overpayments and collective agreements, a continual decline is not expected until later this spring.”


The Canadian Press