Choice Hotels Canada, one of the country’s largest hotel franchisors, recently announced that Quattro Hotel & Conference Centre, an Ascend Hotel Collection Member, was awarded a prestigious Platinum Guest Satisfaction Award. These annual awards celebrate Canadian properties for their operational excellence and dedication to superior service.
Situated In uptown Sault Ste. Marie, Quattro Hotel and Conference Centre is in the business district and is located within walking distance to many restaurants and shops and in close proximity to the city’s major attractions. The hotel boasts 157 renovated suites with upgraded amenities including Keurig coffee machines, mini fridges, microwaves and premium bedding, all of which contribute to the superior guest experience. The complimentary hot continental breakfast, heated indoor salt water pool, hot tub and sauna and the on-site restaurant, QUATTRO VINOTECCA, as well as the on-site GREENHOUSE SPA are all guest favourites. This is the Hotel’s first Platinum Award. They earned a Gold Award in 2014.
“The hotels honoured with Platinum Awards are top performers in our system,” said Brian Leon, president, Choice Hotels Canada. “Properties like Quattro Hotel & Conference Centre are clear leaders when it comes to guest service and satisfaction. We are so proud to recognize and celebrate the achievements of this amazing hotel.”
Guest Satisfaction Awards are determined based on a ranking system that examines key performance indicators, including guest survey results. Platinum winners represent the best of the best and are among the top three per cent of hotels in the Choice Hotels Canada portfolio of close to 320 properties.
“We are honoured to receive this esteemed award from Choice Hotels Canada,” said Mike Braykovich, general manager, Quattro Hotel & Conference Centre. “We would like to thank our dedicated staff for all their hard work and commitment to ensuring that our guests’ satisfaction is at the forefront of everything we do.”