Today the question that many ask, what is essential and what isn’t? One thing we do know for sure is mortuary services are essential, and there is an entirely different way of performing services such as funerals—Arthur Funeral Home – Barton & Kiteley Chapel, in Sault Ste. Marie has completely changed the way services are now offered due to the COVID-19 Pandemic.
In helping to Flatten The Curve, Arthur Funeral Home staff are operating and following all protocols set in place by the government specifically, ten people maximum for any visitation or service within its building. Successfully implementing this new rule Arthur Funeral Home has implemented its new policies and procedures. Such as more communication, higher disinfection and are operating with two teams to prevent any form of cross-contamination.
“It would be scary to think we’d have to close our doors if one person came into contact with it. Considering, we thought we better be proactive here and protect our team as well as the community because we want to be best able to help support families and their needs,” said Joni Cooke, General Manager and Funeral Director, Arthur Funeral Home – Barton & Kiteley Chapel.
Clients can now expect and experience Skype, Facetime and online services for those family members who are out of town or in self-isolation. The process of writing applications and making funeral arrangements has also been ported completely to online services in the event meeting in person is not available.
“We are offering webcasting, we can actually tape the services professionally, and people can watch them live. It can accommodate up to 200 people, and if individuals aren’t able to watch live, then up to 200 people can watch it for up to 90 days afterward, and the family gets a keepsake copy as well.”
In a time when support is most needed, it is difficult to arrange services and be together as a family when you might be too afraid even to hug a loved one.
“People aren’t only dealing with death on a normal day, but putting this into consideration, it’s so surreal to families going through it because normally they have that support. You even watch families come in now, and they’re distancing. As a family, some of them still want to keep that distance, and that’s again how we’re going to Flatten The Curve, but that’s pretty difficult because this time has always been traditionally a time when people come together, so we’re encouraging people to come together but in different ways.”
Donation areas have been set up at the door and online, and payments can be made online and over the phone. Arthur Funeral Home has taken great strides to make the process as easy as possible for families.
The hours will remain the same, but the difference now is visitations may not be as long, and the amount of traffic in and out of the building has drastically changed. Arthur Funeral Home offers 24 hours 7 days a week services and are always available for questions over the phone.
Arthur Funeral Home staff are being proactive in the fight against Covid-19 and are still committing all they can in helping the community in any way possible. Recently Arthur Funeral Home donated to Women’s shelters in need of cleaning and personal items and is also contributing to the Sault Ste. Marie Easter Egg Hunt – Drive by and take a look. During these times are when we all need to come together as a team.
“I’d just like to encourage people again, keep those people in their thoughts and minds, and just because they’re not necessarily able to come here and attend a service doesn’t mean that people don’t want you to try to reach out to them in some way whether it is Facetime, Skype, or a text or a phone call. Sending a card, sending them some food and doing those things we would typically do. Reaching out to them is essential just to let them know you are thinking of them. It’s important to let people know you’re still thinking about them and reach out to them in whatever way you can.”
Individuals can put their messages and condolences online on Arthur Funeral Home obituaries page via their website at arthurfuneralhome.com. Click the obituary and there is a spot to leave a message for the family.
For more information, please go to www.arthurfuneralhome.com or call 705-759-2522.