PUC Releases 2019 Sustainability Report


PUC Services Inc. released its 2019 Sustainability Report highlighting the company’s commitment to investing in sustainable growth, their people and the communities they serve.

The theme for this year’s report, “Investing in Our Communities” demonstrates PUC’s commitment to having a long-term, positive impact in communities across Ontario. The report describes company initiatives that contributed to the success of PUC’s group of companies in 2019.

In 2019, PUC entered into new and innovative business opportunities, took a proactive approach to improving customer’s overall experience, and expanded their footprint to serve over 40 municipalities and 127 First Nation communities within Ontario.

“By embracing change and innovation, PUC is investing in the communities we serve for the long-term,” stated Robert Brewer, President & CEO, PUC Services Inc. “On both the electrical and water side of the business, PUC continues to modernize infrastructure, innovate systems, and lead the industry in projects that will change the way we deliver utility services.”

Highlights of the Report include:

• PUC re-invested $15.8 million in the communities they serve.

• PUC acquired Northern Waterworks Inc. (NWI), a leading water and wastewater services provider located in Red Lake, Ontario. This acquisition positions PUC’s group of companies as the second-largest service provider of water and wastewater operations in Ontario.

• PUC’s efforts to promote and deliver the province’s AffordAbility Fund saved a total of approximately $2.4 million for customers to dates and allocated approximately $5 million to local businesses.

• Major investments to enhance the customer experience in 2019 resulted in an exceptional customer satisfaction rating of 94 per cent, compared to 82 per cent in 2017.

“The growth of PUC began in 2019 and set the groundwork for continual improvement”, stated Jim Boniferro, Chair, PUC Services/PUC Inc. “PUC’s group of companies are well positioned to face future challenges of affordability while developing partnerships in advanced technology to deliver reliable and sustainable products to our customers. On behalf of the Board of PUC Inc. and PUC Services Inc., I would like to recognize the hard work and dedication of all employees in working together to achieve success in 2019.”

To view and download PUC’s 2019 Sustainability Report, click here.