Slow Internet Speeds? Not According To CRTC Report


Are you getting the broadband speeds you are paying for? According to a report issued today by the Canadian Radio-Television and Telecommunications Commission (CRTC), you are, and sometimes, exceeding what is promised.

The CRTC report finds the vast majority of participating Canadian Internet service providers (ISPs) have met or exceeded the maximum download and upload speeds they advertise.

“Over the last few months, Canadians have relied on their Internet services for nearly every facet of their daily lives as they avoided unnecessary trips outside of their homes,” said Ian Scott, Chairperson and CEO, CRTC.

They compiled the report with data collected last October. Participating ISP’s included Bell Aliant, Bell Canada, Bell MTS, Cogeco, Northwestel, Rogers, Shaw, TELUS and Vidéotron. Participation was voluntary.

Testing was performed by using a device called a ‘Whitebox’ which connects to a customer’s router and performs routine tests that measure the quality of the customer’s Internet connection, including the upload, download, and latency.

“While the data was collected prior to the COVID-19 pandemic, we are encouraged by the results that show that Canadians generally receive the Internet speeds for which they pay. This report provides valuable insight on the performance of Internet services across Canada and will inform future policy decisions. We are grateful to the thousands of Canadians who volunteered for the Measuring Broadband Canada project, as well as the ISPs who contributed to the success of the project,” Scott said.

The report shows that the quality of Internet service is consistent across the participating ISPs, regardless of the time of day. The report also provides regional performance metrics and compares the performance of various forms of fixed and wired Internet technologies.

The report was created with data collected by SamKnows, a UK-based global leader in broadband measurement, who has been working with governments, ISPs, content providers, application developers, consumer groups, and academics to accurately measure Internet performance since 2009.

The report issued today was the second edition of the report.

The CRTC encourages Canadians who are interested in participating in the next phase of the project to submit a request at Measuring Broadband Canada.