The alleged failure the phone lines at Algoma Public Health had many fuming in the community Tuesday.
“As a senior citizen I shouldn’t have to dial the phone over and over just to get an appointment,” vented Kathy in a conversation with SaultOnline. “I dialed 306 times in a row and my husband dialed 85 times in 4 hours.”
Kathy asked us to use only her first name, she stated that she started calling at 9:59 a.m. and the few times it did ring, it went to a message saying the person wasn’t available to answer and please call back.
Antoni sent an e-mail to our newsroom with his experience the same day.
“Last Tuesday, 13 April, I spent the better part of the morning unsuccessfully trying to dial in an appointment. I also went on the internet concurrently to try and book an appointment,” said Antoni. “Initially I got a webpage that informed me I was in a virtual queue with about an estimated 40 minute wait time. Eventually that got down to 7 minutes at which point the website crashed. Later that afternoon I got on again only to find that all appointments for April and up to and including 08 May were fully booked.”
APH had posted a notice on their website warning about the high call volume.
Our team has fielded multiple other complaints in regards to the phone and online booking system set up by APH.
If you have had issues booking your appointment, please feel free to reach out to us with your experience.
Stay with SaultOnline as we continue to keep the community advised on the vaccination effort in our community.