Walmart gets their lines crossed

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SaultOnline was able to confirm over the weekend that Walmart on Great Northern Road had some issues with their phone lines.

On two attempts to contact the curbside pickup desk for this location, one of our reporters was transferred to another customer who was contacting the same desk, but not an employee.

When the customer service desk was asked about what was going on and why this was occurring, she said it was due to high demand on curbside pickup.

“Maybe because the lines are too busy,” said the customer services representative who answered the phone. “Sometimes the people in line, are just transferred to each other.”

If someone knew this was happening, they could possibly commit fraud by impersonating an Walmart employee.

When we called again Sunday, the issue didn’t reoccur.

Stay with SaultOnline as we bring you more customer safety concerns in Sault Ste. Marie and surrounding area.